Terms & Conditions

Hug Advertising reserve the right to make a charge for reasonable pitch expenses. These will be agreed with a potential client in advance. If, after a successful pitch presentation and appointment, the client cancels the project, Hug Advertising reserve the right to charge for work undertaken in the interim period.

Any estimate given in response to a verbal brief is for information only. Firm quotations will only be made against a detailed written brief from the Client. All changes, variations or alterations to the original brief after initial acceptance will be costed and charged to the Client after receipt of final approved copy and design, unless a written requotation is requested within 24 hours of any change, variation or alteration.

All prices are EXCLUSIVE OF V.A.T.

Estimates are based on Hug Advertising’s knowledge of current costs of production, and unless otherwise agreed, are subject to amendment on or at any time after acceptance to meet any rise or fall in third party costs.

A charge may be made to cover any additional work where copy or instructions supplied by the Client are not clear or legible.

Artwork/Print Approval
Hug Advertising will only proceed to both artwork and print/production on the written instructions of the Client. Copies/proofs of artwork and print will therefore be submitted to the Client for approval.

Proofs/Authors Corrections
Unless otherwise stated, copy supplied to Hug Advertising will be deemed as ‘approved copy’. Any changes by the Client to their own ‘approved copy’ at both artwork and print stages will be classed as authors corrections and will be charged extra. When artwork/print proofs are supplied to the Client, any additions or deletions – other than those which are directly the result of Hug Advertising or its appointed contractors, will also be deemed to be authors corrections and charged extra. Hug Advertising shall incur no liability for any errors not corrected by the customer in proofs submitted.

Whilst Hug Advertising will make every endeavour to comply with any date or dates for dispatch or delivery of goods, such date or dates shall constitute only statements of expectation and shall not be binding on Hug Advertising. If Hug Advertising fails to dispatch goods by such date or dates, failure will not constitute a breach of contract and therefore the Client shall not be entitled to claim damages which may result for any such failure.

Hug Advertising will endeavour to achieve mutually agreed production and delivery deadlines. However, should there be delays in approval/actions or changes to specifications by the Client, Hug Advertising reserve the right to pass on costs which may be incurred to achieve the original agreed delivery dates. In the interests of goodwill, Hug Advertising will notify the Client at the earliest opportunity if extra charges are likely to be incurred. Delivery of items by standard Post Office services is included in estimates. Should expedited delivery be required at any point during a project e.g. Special Delivery, couriers etc. this will be charged at cost as an extra to the Client. Not withstanding delivery, the property in the work shall not pass to the customer until the purchase price of the goods has been paid in full.

Specifications and Quantities
Every endeavour will be made to deliver the correct quantity ordered, nevertheless a delivered quantity of 10% more or less than the quantity ordered shall be deemed to be due execution and performance of the contract. Any complaint of short delivery or of damaged goods in transit must be notified within 24 hours of receipt of goods and confirmed in writing at that time by the Client. Any complaint of failure to deliver goods invoiced must be notified within 10 days of the date of the invoice.

Payment and Accounts
On notification that work has been completed payment shall become due. All accounts shall be paid 28 days after receipt of invoice. Statutory interest will accrue from 28 days after presentation of invoice (please note 8% over bank base rate).

Suspension/Cancellation of Work
Should work be suspended, cancelled or delayed at the request of the Client, Hug Advertising reserve the right to charge for any services undertaken, materials ordered and any reasonable related expenditures.

Standing Material
Metal, film and other materials owned by Hug Advertising and used in the production of type, plates, moulds, stereotypes, electrotypes, film-setting, negatives, positives and the like shall remain Hug Advertising’s exclusive property. Such items when supplied by the customer shall remain the customer’s property. Type may be distributed and lithographic, photogravure or other work effected immediately after the order is executed unless written arrangements are made to the contrary. In the latter event, rent may be charged.

Clients Property
All items submitted by the Client to Hug Advertising to enable the company to perform its services shall remain the property of the Client and shall be transported, held and worked on by the company or any third party at the Client’s risk. All information disclosed by the Client to Hug Advertising shall be regarded as confidential. For the purposes of clarification, confidentiality does not apply to material already in the public domain. Hug Advertising may reject any materials supplied or selected by the Client which appear to be unsuitable for use and additional charges may be made for materials which the company is obliged to acquire to substitute them.

Illegal Matter
Hug Advertising shall not be required to print any matter that is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights of any third party.

Charges incurred to third parties for example for, but not limited to, the purchase of media, creative work, manufactured items, printing, film production and the provision of any other goods or services shall be passed on to the Client and be subject to a handling charge.

Additional charges shall be made for extraordinary expenses such as, but not confined to, travel from the company’s premises within the UK, foreign travel, courier or messenger services and reasonable accommodation and subsistence for the company’s personnel when away from company premises for two days or more.

Self Promotion
Hug Advertising reserve the right to use work for self-promotional purposes.

Force Majeure
Hug Advertising shall be under no liability if it shall be unable to carry out any provision of the contract for any reason beyond its control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation of furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to Hug Advertising elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.

Copyright on final approved copy and design, will be vested in the Client only on full payment of all due invoices. In so far material produced by Hug Advertising is owned by a third party, then copyright will not vest in the Client, but Hug Advertising will procure and produce all proper licences, clearances and releases, in respect of such third party material.